Recover your account

If your account was hacked or blocked by mistake, tell us what you remember about it. The more precise the answers, the sooner we can be sure it's yours.

Account email*

If someone else changed it, give the earlier one. The answer goes to this address.

First and last name*

As on your ID — we'll compare it with the identity check.

When and where you made the account (roughly)

Month and year

City

IP address

Devices

Which devices and browsers you signed in from, e.g. iPhone, Chrome on Windows.

How you signed in

What happened*

When you noticed the problem, what changed in the account, what you already tried.

Next comes an identity check with our partner Didit: you'll need an ID document and a camera. Without it the request isn't reviewed.

By sending a request, you agree to the Terms of Use and Privacy Policy.